Enterprise Helpdesk Outsourcing Services
A company's decision to outsource enterprise helpdesk is based upon many considerations. Enterprise helpdesk outsourcing may seem like an odd concept. After all, why get help for the helpdesk? But, by outsourcing some of the calls made to the help desk, you can drastically reduce IT cost and expenditure at your company.
For most small businesses, establishing and maintaining an in-house Help Desk Call Center is an expensive and risky undertaking. Even with large enterprises, internal Help Desks often evolve into problem tracking rather than problem solving organizations. This results in higher costs per reported problem, low user satisfaction with IT staff, and reduced customer productivity. Interactive World's Help Desk Outsourcing Support Services offer an affordable and effective Help Desk solution that can significantly improve IT service levels and enhance the value of your information network.
Interactive World's Help Desk Outsourcing Support Services are designed especially for small businesses who need immediate access to a Help Desk Call Center with expert phone support and full escalation capability but who have to work within a limited IT budget.
Whether you need to build up a help desk from the ground up or outsource your current help desk, Interactive World can help. Our flexible solutions can help alleviate challenges inherent to downsizing, or business re-alignment by transferring existing resources onto our payroll, including re-training, re-assignment, and career development for the greatest benefits of both your technical staff and the organization's bottom line.
In most IT environments, only a small percentage of Help Desk service requests are resolved on the first call. Consequently, clients rarely have a positive image of Help Desks. Interactive World's worldwide online remote support organization is modeled on Interactive World's proven concept of the Help Desk as a solutions-driven team of service professionals who combine the expertise and efficiency of certified engineers with the visibility and tracking advantages of traditional Help Desks. Whether your business wants immediate, one-time access to urgent online support, a dependable ongoing outsourced Help Desk service provider, a transparent extension of your in-house Help Desk, or consulting expertise for creating or improving your own Help Desk, Interactive World can show you a cost-effective path to an effective solution.
Our technical staff is carefully hired based not only on their technical skills and inter-personal and customer services orientation but also on their ability to work in a high pressure environment where doing things right the first time is critical to customer satisfaction.
Talk to Interactive World today and find out how we can help your help desk perform better.
Our client associations are case studies in themselves. Some of our clients have been with us since the inception of the our company - Interactive World. A click on any of our client logos below will tell you more about our association with them with a snapshot of the projects executed.