Technical Support Outsourcing Services
A company's decision to outsource technical support is based upon many considerations. In the competitive business environment of today, the importance of customer support is increasing. Consumers have several options to choose from in the market and other than price and quality, the post-sale technical support and service they receive is a key factor in attracting new customers and retaining existing ones. Catering to general customer complaints and questions are one aspect of customer support, but what about the technical problems that may arise concerning your product or service? It is essential to devote resources to technical support that will cater to a range of technical problems that the customer may have.
Outsourcing technical support to offshore partners is a business decision and many global companies look for offshore partners to outsource technical support services as they face operational constraints. Technical support outsourcing solutions provided by Interactive World ensures problem resolution for your end customers. We can extend technical know-how to computer hardware, software, peripherals and internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and usage support.
Examples of this service include customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling with a problem related to their software or hardware, etc.
At Interactive World we provide our clients with high-tech technical support outsourcing solutions which includes customer service, product feature / services support and troubleshooting. We have hands on experience in technology support and support diverse hardware and software products. In order to keep technical operations reliable, we combine products from top-tier technology providers with our own customized systems whilst leveraging the finest "know-how".
Our client associations are case studies in themselves. Some of our clients have been with us since the inception of the our company - Interactive World. A click on any of our client logos below will tell you more about our association with them with a snapshot of the projects executed.